CASH CASH PINOY! Im really frustrated on this buying site…
Guys, Please stay away from CASH CASH PINOY! Besides having a very very poor customer service (note that this site does not provide telephone number), the most disappointing issue is about the details of the items sold on their site, it seems bogus as they cannot meet what is being described such as quality, delivery dates and other issues like items being pulled out without notification even if it is paid.
Last July, I bought an item from this site but up to now (almost September), the item is nowhere and the customer support cannot give the exact status of the item. Seems just an alibi. Really frustrating!
Here are their response to my inquiries:
Aug 08 11:07 am (CST)
Thank you for writing to CashCashPinoy!
We understand that you want to follow up the delivery of your item.
Upon checking our records, the delivery of your White Amazing Shoe Rack will start on August 13, 2013 to August 21, 2013.
We are sorry we won’t be able to provide you with the exact date you will receive it since it depends upon the courier.
Rest assured that you will receive your item within the delivery period.
Please take note that you will need to present your valid ID and printed copy of your vouchers when receiving your item. If you are not at home to receive your item, you can authorize someone to receive it by giving him/her an authorization letter, a photocopy of your valid ID and the printed copy of your vouchers. Please also remind your authorized person to present his/her ID to the courier upon delivery.
If you have further concerns, please feel free to send us an email at email@example.com. If you want, you may also visit our chat support from Monday to Friday (11am to 8pm). Just click the Live Support button on the right side of our webpage. Rest assured that all of your concerns will be addressed promptly.
– Saving Feels So Good! –
Aug 21 03:36 pm (CST)
Thank you for writing to CashCashPinoy about your White Amazing Shoe Rack purchase.
We are sorry to hear that you did not receive your item as promptly as you expected.
We understand that you are worried right now because you did not receive your item within the delivery period as stated from our deal site, and for that we sincerely apologize.
Based on our records, your item has been forwarded to our courier partner and the delivery is now on going. We will follow up the delivery of your item with our courier and communicate this concern to our logistics team to check the delivery status of your items. We will do all the necessary action to resolve this problem as soon as possible.
For your reference, here are the delivery details of your items.
Item: White Amazing Shoe Rack
Tracking #: 80813104
We are sorry we can’t provide with the exact delivery date but rest assured that your orders will be delivered as soon as possible.
Upon the delivery of your item just present a valid ID and the copy of your voucher to the courier. If you are not at home to receive your item, you can authorize someone to receive it by giving him/her an authorization letter, a photocopy of your valid ID and the printed copy of your vouchers.
We also assure you that your concern will be handled by our team with utmost importance. Again, we apologize for the inconvenience and delay.
– Saving Feels So Good! –
And a numerous unanswered follow-ups…